"Pretty lingeriemakes it all better"
Hi! my name is Abbi & I'm fully in love of everything regarding to lace and lingerie! I'm a 30 year old designer who is turning her passion on her career. Most of the days you will find my on my studio in laval trying to equilibrate my Mom/business woman life!
You need to return an item?
No worries! Our return policy is the following:
We review all the items and ensure they are in perfect condition and packaged carefully before shipping. You can return any full priced items purchased for store credit within 7 days of the purchase date on your receipt (for International orders within 14 days of your purchase date). There is no return or refund on sale items.
Please choose carefully and ask before completing your purchase! We do not offer exchanges or returns for wrong choosing in sizes. You will need to make a new purchase of the item you require in the correct size.
Please contact us immediately via email at firstname.lastname@example.org if you intend to return your item , We will then issue you with a Return or Exchange number (R/E Number) and a little return form to be completed and sent back with the return for quality purposes will be send to you by email. We will not accept any returns without a return form and an R/E Number.
Please be so kind to send the item back to us including the following:
1. Your Return/Exchange Number.
2. Completed Return form.
3. A postage paid bag to cover our return postage to you (please notify us if you are unsure how much value the postage bag should hold).
4. Your item will be checked over to ensure it is in excellent condition or to review it in case you received it in bad conditions since the beginning, once this has occurred we will contact you with a credit number for the equal value of the original purchase.
5. You will be able to spend the amount in credit on anything on our website and we will then use the return postage bag to send you your new item.
Unfortunately, we cannot accept returns or make refunds if we don’t get notified after the 7-day period (14-day period for International orders).
Please be so kind to ensure that the item before sending it back to us is:
– In their original packaging with all tags intact.
– Returned within 7 days of date of purchase receipt (14 days for International orders).
– Items must not have been worn, damaged, altered or washed.
– Items must not have make-up on them
– Items must not have fragrance or any kind of scent
– Items must be returned via express post or another trackable method and the shipping is the expense of the customer.
we have the right to send the item back to you without any refund if this is not accomplished.
Please return your Item to:
2123 19e. Avenue
Regarding the damaged shippings:
We’re very sorry if the items you were waiting for have arrived damaged. We do our best to pack them safely, but even the most lovingly prepared parcel can get dropped or damaged en-route to your house. If you send these products back to us within 7 days of receiving them (14 days for international orders), we will offer you an exchange where possible, or a credit to buy another item after we have received the return. In this case, we will pay for the postage of sending these items back to us. Nothing in these Terms and Conditions affects your statutory rights.
We do not accept returns or exchanges for Intimate Items, unless noticeably damaged upon receiving the item.
Ask for our international shipping rates!
It's a gift?
Your package can be HIGHLY CUSTOMIZABLE! just ask us!
Contact us via social
If you need our help we have an special customer service, let us assist you in english, spanish or french.